The Business Excellence Model has two problems:

Content:  Much of the content is written with a 'command and control'
perspective.

Method:  The best way to start change for improvement is to understand the
'what and why' of current performance as a system.  Comparison to a model
can be misleading.

Read article:  The Business Excellence Model: will it deliver?

Useful resources:

The Vanguard Guide to Business Excellence
Business Excellence and 'Best Value' - to come
The Vanguard Portfolio of Business Excellence Services

Return to Systems Thinking and Quality Models