|Seddon slams ISO 9000
||As registrations in Europe fall (we know ISO 9000 doesn't work) the
parasitical monster is now draining economic performance in developing
Seddon says we should be ashamed.
To read the text and slides of
John Seddon's presentation to The Chairman of UKAS, the Secretary General of
the IQA and IQA members, complete the form below.
Submit your e-mail address to receive your FREE copy by return.
|Open letter to chief executive BSI
||John Seddon's recent article about ISO 9000 in the Daily Telegraph
caused a stir and got a reply from Stevan Breeze, chief executive of BSI.
In turn, John has replied with an open letter. Read the open letter
|Systems thinking & ISO 9000
The year 2000 review of ISO 9000 provides
the first opportunity to
interpret and use ISO 9000 from a
If you have no choice, if you are
obliged to register to ISO 9000, we
recommend that you take
a systems approach - it will lead to much less
will give you the means for improving
Vanguard's guidance on the systems
approach to interpretation and use of
ISO 9000 is
Find out more
|Systems thinking & Business Excellence
||The Business Excellence Model (EFQM
Excellence Model) appears to be a systems models of an organisation. However, the use of
the BEM has exposed two areas for improvement - content and method.