Systems Thinking delivers results that would never be put in a plan:

When you change from a conventional 'back-office / front-office' design to a systems design you typically take at least 20% off your operating costs, while making massive improvements to customer service and galvanising staff morale.

In the private sector revenues rise as service improves. Systems Thinking is a strategy for growth.

In housing, systems thinking is halving the costs of repairs at the same time as improving service - giving the tenants repairs as and when they are wanted. Systems thinkers say 'no' to Choice-Based-Lettings in favour of lower-cost more people-centred designs that provide real choice.

In local authorities systems thinking is recognised as the only reliable means to improve services and reduce costs. It also ensures local services reflect local needs. Many local authority services have increased their capacity while delivering a better service. See 'Delivering public services that work', Triarchy Press, go to: www.triarchypress.com. And systems thinking provides a better method for Total Place.

In the public and voluntary sectors, systems thinking - getting profound results - means standing up to the 'reform' regime. It's time to move to evidence-based policy, it's time to reform the reform regime.