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Open letter to Rt Hon Iain Duncan Smith and Lord Freud
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The ministers believe the new Single Universal Credit should be delivered on-line and through a call centre. This open letter marks the start of a campaign to halt this folly before they waste millions. Read the open letter.
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Total Place – it needs a better method
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Total Place is the latest initiative from the regime. It is based on finding out the total costs of public services, a bad method that will lead to bad decisions. Vanguard has a tried and tested method that would achieve the aims of Total Place. Read John Seddon’s proposal to DCLG.
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Systems Thinking Review
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The Systems Thinking Review website, Systems Thinking in the Public Sector
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Shared Services: A commentary on the CIPFA / PWC report
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‘Shared Services: where now? A guide to Public Sector Implementation’ is the title of a new report by PricewaterhouseCoopers (PWC), published by CIPFA (2008). John Seddon was not impressed. Read his commentary on the report.
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Vanguard’s advice on NI 14
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NI 14 – ‘avoidable contact’ – is a dumb target, find out why from the originators
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Vanguard’s work in housing services
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Has been the subject of an evaluation by (the then) ODPM. Read the report:
"A Systematic Approach to Service Improvement - Evaluating Systems Thinking in Housing".
Go to:
http://www.communities.gov.uk/publications/housing/systematicapproach
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Audit Commission misleads on benefits processing
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On November 8th 2005 the Audit Commission published a report saying
partnership working has the greatest potential for improving efficiency in
benefits processing. The Vanguard solution shows this is not so. In fact to
pursue this solution will drive up costs and worsen service. Read John
Seddon's letter to the Audit Commission
more...
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How Ministers have worsened benefits processing
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In this extract from "Freedom from Command and Control" (the show) you will
discover how the Minister's specification has made performance worse. Read
what people in the public sector have learned from taking a systems approach
to benefits processing.
more...
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John Seddon's evidence to the Select Committee
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It is time to dump targets and replace them.
more...
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Systems thinking, the Audit Commission and the policing of a sector.
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An article written by Howard Clark, a student on the L.E.R.C. Service MSc.
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Systems Thinking – Vanguard’s public sector experience.
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Systems Thinking – Vanguard’s public sector experience. Download a summary of the public sector services known to Vanguard’s experts.
more...
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