November 25th 2010, Milton Keynes Dons Stadium

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Delivering Public Services that Work is a ground-breaking book of Case Studies showing how Systems Thinking has been applied to a particular public service in six local authorities. Each case study - written by the manager or project leader responsible - describes what was done, how it was done and the results achieved. The book makes extraordinary reading.

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An article which describes the evolution of factory management thinking in services, and how ‘lean’ management has missed the real opportunity to learn from Taiichi Ohno’s Toyota Production System

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We are pleased to announce something new for those who are inquisitive about how to improve service for customers and seeking to learn proven systems thinking principles.

The Systems Thinking Review
www.thesystemsthinkingreview.co.uk

The Systems Thinking Review aims to create curiosity about systems thinking, support individuals and organisations (a coalition of the inquisitive) who are practicing, and a showcase for the amazing results being achieved across the public sector.

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